Online Marketing: Concept of Perceived Value

August 26th, 2010 admin Location: Raleigh, NC, Topic: Web Design | Digital Media

One thing every online marketing specialist has to understand is that no matter what he does he is always dealing with individual persons. Once you get involved with analytics, the first mistake some marketers make is to start thinking that since you can track behavior as a group of users, all users are the same. It is very critical to understand that in the marketing business you assume that a market has similar needs and desires, and that they want to fill them with great intensity. The more they wait to fill their desires the more stress they receive, until they release the tension by fulfilling the desires, however everybody has slightly different desires and needs.

We all have real needs such as: a car, a house, a cell phone, a lottery ticket, friends, love, hosting, bananas and others, or it can be an abstract desire: I want to know the secret because it is secret. For example: a tv show says: “in a few seconds we are going to show you the biggest secret of all times!” and instantly they create in the viewers the abstract desire of completion. You want to know what it is. What for? It doesn’t matter. In fact before you started watching the show, you probably didn’t even have an interest. The same is applicable with sports. You may not be interested in a particular sport, however if you start to watch it, soon you’ll side with one of the teams.

The abstract desires can be created at any given moment by websites in many different ways. You can create this desires by creating un-conclusive statements to marketing phrases, for example: ” This product comes loaded with all your favorite features! What features are they talking about? Your favorite! How do they know my favorite features? By un-conclusive statements you transform the perception of the customer, because no matter what your copy says the brain has to process it and agree or disagree.

For example, right now you can agree or disagree with this article, but by reading it you are changing your perspective because you ask yourself if you agree or not. The moment you say: I don’t really care, that would mean that you are responding to the article.

You can direct the attention of your online users by the way you transform their emotions. For example if I say:

* Think for a second about the smell of the ocean, the warm sand and the breeze, feel the sun burning your skin little by little, think about the feeling later when your skin is all red and it hurts to touch anything.

If you read the last paragraph you don’t only read it and keep going but you actually set yourself in the picture because most of us has experienced that and it is painful.

You can use online copy to create sensations that will move the understanding of your audience in many ways. Some will make them buy, some will not.

If you go into a sweater store in the middle of the summer and it is 115 F. out and the store has this huge carpet with long hair and you happen to realize that the A/C is broken inside you probably won’t buy. That is why retailers make sure to set their A/C to 72 degrees.

Same situation, the hottest day ever, you look up an you see a beach bar selling bear for half price, the bear is 33F. just when it is starting to ice, you can feel the little pieces of ice – yes, it is very probably that you would buy.

Statement number one in Marketing: Life is about value. You, as everyone else, is fighting to be, to become. Things give us pleasure because they allow us to get closer to becoming or being. We buy food, cars, houses, pens, cds, magic cards, plastic bags, ice, cheese, stationary bikes. Just to become. The value of everything is determined by the ability to give that power > a bottle of water from a friend won’t be of value most of the time, however think of the value that it creates if you haven’t had any for a week in a remote desert…

The same bottle of water, however the perceived value is much higher the second time. The perceived value is based on 1. The location, 2. The especial conditions or circumstances 3. The belief system and others.

Imagine what happens when somebody writes a book. The book itself is written once. In other words the main effort is done once. The printing and distributing is a variable costs so technically you don’t really create true value every time that somebody buys the book. What you do create is perceived value because a new reader can use your information to his benefit.

Summarizing: Create perceived value for your products or services today, if you don’t, you’ll always regret it.

If you want to market sucessfully products online, find that one characteristic that makes people become, and share it.

About the Author

Alex Centeno MBA., is an international creative director and digital media strategist. Currently residing minutes away from the Research Triangle Park (RTP) - North Carolina, and with over 10 years of interactive marketing training and experience, Alex leads Merkados' international clients to maximizing their online business strategies. One of Alex's biggest strengths is his world-class capacity to effectively combine interactive marketing, digital media design and web development.

You may find further information about Alex Centeno MBA. at: and Twitter.

Sobre el Autor

Alex Centeno MBA., Es un director creativo y estratega de medios digitales reconocido internacionalmente. En la actualidad reside a tan solo minutos del Research Triangle Park (RTP) - Carolina del Norte, y con más de 10 años de entrenamiento y experiencia en marketing interactivo, Alex lidera a los clientes internacionales de Merkados™ para maximizar sus estrategias de negocios en línea. Una de las mayores fortalezas de Alex es su capacidad global de combinar de manera efectiva, mercadeo interactivo, diseño de medios digitales y desarrollo web.

Para más información sobre Alex Centeno MBA. puede visitar: y Twitter.